WHAT DOES HAWT APPAREL DO WITH YOUR INFORMATION?
When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, number, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email@example.com
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc.
They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application.
They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.
After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at : firstname.lastname@example.org
Contact email: email@example.com
Mail Address: 30 Bight Court Mermaid Waters, Gold Coast 4218. Australia
To place an order at Hawt Apparel, you may do so via our secure online store here. Sale of our products are subject to availability of stock. You can view new and completed orders when you are logged into the website and select the ‘my account’ option in the header. Alternatively, you can view orders via the email sent to you when you placed the order. If you are already member with Hawt, you are able to sign in as a member with your user name and password for purchases. This means a faster checkout process as we already have most of your details on record. Being a member also means you are eligible for special offers, discounts and promotions, and receive our newsletter as well as being the first to know about new products to the Hawt Apparel.
Once you have found a product you wish to purchase, add it to your shopping cart. You may then proceed to our easy step-by-step checkout by clicking on the ‘checkout’ tab. You will then be asked to either ‘proceed to checkout’, ‘register as a member and also proceed to checkout’, or sign in if you are already a member. This is the beginning of the checkout process and you will then be asked to fill in your details to complete the order (i.e. mailing address, credit card details etc.)
Please ensure you double check your order shipping address as your order will be returned if the address is invalid or entered incorrectly.
CAN I CANCEL OR MAKE A CHANGE TO AN EXISTING ORDER?
No, once your order has been placed and your order confirmation has been emailed to you, you cannot cancel or amend your order. If you wish to exchange or return your order once you have received it, please refer to the returns, refunds and exchanges policy.
All Hawt Apparel have a warranty period of 3 months from the date of purchase. We will replace all items with a manufacturing defect, but as a general rule, any orders outside the 3 month period (from date of purchase) will not be covered under warranty and we do request clear pictures in order to assist further.
If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team at firstname.lastname@example.org with clear pictures and a detailed description as well as your order details (order number and email address associated with the purchase).
Being a Hawtie member makes you eligible for special offers, discounts and promotions. You will also receive our newsletter and be the first to know about new Hawt Apparel as well as restocked products. As a member you can also proceed through checkout faster when making a purchase, check the status of orders, gift cards, as well as view your order history. To register simply go to ‘My Account’ and ‘Create an Account’. If you have any questions, please don’t hesitate to contact Hawt via email email@example.com
RETURNS, REFUNDS AND EXCHANGES
Hawt apparel returns policy
Hey hawtie thank you for your purchase with Hawt!
We value you as a shopper and want you to be Satisfied with your purchase, however should this not be the case, you may return the item in original and re-sellable condition within 14 days from the delivery date.
Please take care when trying on garments as we cannot accept items that have stains with makeup, fake tan, deodorant etc.
Once we have received your return parcel and it has been inspected by our hawt apparel team, a credit note will be issued which you can use to purchase or replace the item. A credit note never expire either please no refunds can only be issued unless the unlikely case of an item having been delivered faulty.
The following items cannot be returned ;sale items, body suits or swimwear for hygiene reasons.
Contact Jessica Young