Buy now, wear now pay later with Hawt Clothing or Hawt Clothing and free shipping over $150.00

AUD
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FAQs

Contacting Hawt Apparel


Hawt’s customer care team are there to help you! They want to answer all your questions as quickly as possible. Please check all FAQ before emailing hawt to ensure your question can’t be answer first.
Email – info@hawtapparel.com.au
Founder – Jessica Young 0417058704


Customer Care team strive to respond to all customer Emails as quick as possible! Please allow up to 24 hours for a response. This timeframe may be extended due to sale periods. Please note, re-sending emails will unfortunately not result in a quicker response.


Payments


- PayPal
- Visa (Credit & Debit)
- MasterCard (Credit & Debt)
- Bank Deposit (Please note- Bank deposits do take up to 3-5 working days to clear)


Yes! Our website is industry-standard and guaranteed. Your information is safe and secure. Every time you visit, we do not store any credit card information. If you need any further information, be sure to contact us below.


Orders


YES! You will receive an Email confirmation after purchasing your order, to confirm we have received your order successfully. 

If for some reason, you did not receive a confirmation email, please:

Check your Spam & Junk folder of your email inbox as it may have automatically filtered through.

Contact our Customer Care team below to forward this Email to you again.

Info@hawtapparel.com.au


If you have mistakenly checked out with an incorrect address, please Contact us below urgently. Please ensure you include your New/ Correct Shipping Address so we can update your shipping address promptly & complete your order with no delays. We are generally able to change the shipping address, unless the order has already been shipped.


Unfortunately orders can’t be altered once they have been placed, If you have realised any information is incorrect on your order please contact us immediately however, we can't guarantee any changes can be made.


Unfortunately orders can’t be cancelled once placed.


Unfortunately, we cannot add items to your existing order.

Please place a new order for the item & contact us below immediately.

We will happily issue you a store Credit-Note for any additional shipping paid, if both your orders are combined in shipping


Tracking Your Orders


If you are in Australia or chose DHL Express as your delivery option/method, and not yet have received your order within 5 business days of placing your order, please contact us.


Hawt Apparels Wearhouse is on the Gold Coast.


Please contact us to talk about where you want your items shipped to.